COVID-19 Response

News | 24 March 2020

Key information about the impact to our services


The Measurement Standards Laboratory would like to reassure our valued customers that we are still operational, albeit a little differently than normal.

Official Message from Callaghan Innovation

With New Zealand moving into COVID-19 Alert Level 4 at 11:59pm today, Wednesday 25 March, although many parts of Callaghan Innovation will remain operational, we have to cease non-essential on-site services at all our locations for a minimum of four weeks. This includes the Gracefield Innovation Quarter in Lower Hutt and our other sites in Wellington, Auckland and Christchurch.

This will significantly impact our science and engineering services. All non-essential activities involving Callaghan Innovation Research and Technical Services (RTS), Measurement Standards Laboratory of New Zealand (MSL), Glycosyn and KiwiStar Optics scientists and engineers, which can’t be carried out remotely, will be suspended. 

All sites will be closed over this period, excluding the Gracefield site, which will remain partially open so that key staff and tenants can perform vital activities needed to maintain critical infrastructure and assist with the national COVID-19 response.

MSL impact

While the scenery is different, we will be able to continue with non-laboratory work streams, key collaborations and desk based research projects.  

Unfortunately our current commercial workload has been suspended until we are able to get back into the laboratories. Our staff have been in contact with affected customers to communicate this. We hope to get re-started in 4 weeks time however, due to the unique nature of this crisis we cannot predict the date when we will be back in our labs.

How to contact us

Our usual channels of communication remain open.  The best option if you have a general enquiry is to use our Contact Us page or email  If you need to connect with a particular staff member please refer to Our People page. We will endeavour to get you a response within 48 hours, but please be patient as our staff get settled into new working environments.

Stay up to date

You can find regular updates for customers and other businesses on the Callaghan Innovation dedicated COVID-19 webpage(external link), including information about additional support options. And we will be in touch directly with you about any relevant developments. 

Rest assured, we will resume our normal business functions as soon as possible after the Government advises it is safe to do so.